Return and Refund policy. We are committed to delighting you! On the rare occasion that something goes wrong however, feel assured that we will do our best to correct the problem as quickly and as painlessly, as possible. Within 5 days of your order, send an email to sales@maofemao.com with the details, please let us know what happened and provide some pictures of what you received. When it comes to the time to send the item back, please make sure that you send it back to us along with the original packaging. We will work with you to make sure it all turns out ok.